DM appearance

SUPREO sends a member three kinds of direct message: a staff reply (in DM tickets, or when a channel ticket relays replies by DM), the ticket opened confirmation, and the ticket closed notice. DM appearance, under Ticket setup, decides how each looks. The preview on the right shows all three with sample text as you change things.

Layout

Each of the three messages is either a card — a framed message with a colour strip, a title and an optional footer — or plain text, which reads like a person typing. Mix them: many servers keep the close notice as a card and send replies as plain text so the conversation feels human.

Colour and time

• Colour — the card's accent strip. Empty uses the server's primary colour from General settings.
• Show the time on replies — appends the time a reply was sent, in the member's own timezone.

Identity

Who a reply says it is from:

The role is the highest role of the staff member who replied. Anonymous is the choice for moderation teams that do not want individual names in DMs.

Header

The line above a reply. Empty is the default, New message in your ticket:. {server}, {role} and {username} are replaced — {username} is the staff member's name.

Footer

• Automatic — the bot's name.
• None.
• Custom text — your own line, such as Reply here to answer.

Thumbnail

The small image in a card's corner: none, the bot's avatar, the server icon or a custom image.

Free plan

Free servers choose the layout of each message, the colour and the timestamp. Replies are signed Name and role with the default header, and cards carry the SUPREO signature.