Support your Discord community, without the chaos
The Discord ticket bot that turns scattered support into a workflow your team can actually run — configured from one dashboard, not a hundred slash commands.
Free to start · No credit card required
24
Active tickets
63
Closed today
2m
Median reply
4.8
Avg. rating
Everything a support team needs
From first ticket to closed-and-rated — one support bot covers the whole journey.
DM tickets (modmail)
Let members open tickets by DMing your bot, relayed into a private staff channel — optionally in a separate support server. Part of the Whitelabel Bot add-on.
SUPREODirect Messages
New ticket from 
Category: Report a member
Claim
Close
Notify me
RenamePre-ticket forms
Ask up to five questions per category before the channel opens — text, dropdowns, checkboxes or an image upload — so staff start with the answers instead of asking for them.
Team analytics
A per-agent leaderboard: tickets replied to, claimed and closed, first-reply time and satisfaction, over any period.
Canned responses
Saved replies with name autocomplete and {user}/{agent} personalization — answer common questions in one command.
And everything else you would expect
Multi-panel tickets
Build unlimited panels, each with its own categories, routing role, and target Discord category.
Internal staff notes
Private notes on any ticket for hand-offs and context — never shown to the person who opened it.
Auto-close
Automatically close inactive tickets after a set period, with a reminder before it happens.
Support hours
Business hours per server or per panel, in any timezone, with a lunch break if you want one. Warn members who write outside them or refuse new tickets, add closed dates, flip a manual switch, and show a live open/closed line on the panel.
Welcome cards & auto roles
Greet every new member with a card and a generated welcome image — their avatar, their name, a button straight to support — and give them roles the moment they join.
Honeypot
A bait channel members are told never to write in. Spam bots and hacked accounts post everywhere they can — the first message there gives them away, and SUPREO removes them.
Member verification
New members prove they are human before they can talk: one click, a captcha inside Discord, or a web check with alt detection and country blocks. Remove or quarantine those who never pass, with an appeal for the staff to review.
Server stats channels
Locked voice channels whose names show your numbers — members, bots, boosts, open tickets, a members goal, support open or closed — refreshed every ten minutes, plus a member growth chart on the dashboard.
Satisfaction ratings
Users rate their ticket 1–5 stars on close, tracked on the overview and in history.
Audit log
Every configuration change recorded with who did what and when.
Multi-language
Bot text in English, French, Spanish, and Italian, with more on the way.
Logging & transcripts
Post open/close events to a webhook and keep a searchable transcript of every ticket.
Whitelabel bot
Bring your own token so tickets run under your brand's name and avatar (add-on).
Already running another ticket bot?
Both bots can run side by side while you decide — post one panel, keep whichever your team reaches for.
Up and running in minutes
Three steps from install to your first resolved ticket.
Add the bot
Invite SUPREO to your server and sign in to the dashboard with Discord.
Pick a template
Start from a ready-made panel — support, bug reports, player reports — set the role each category pings, and post it to a channel.
Start resolving
Your team claims, replies, and closes tickets — with notes, canned replies, and analytics.
Simple pricing
Start free. Upgrade when your community grows.
Free
Everything you need to get started.
€0/mo
- 5 ticket categories, 5 panels
- 10 canned responses, 5 blocked users
- Internal staff notes
- Satisfaction ratings
- 7-day ticket history
- Support hours (warn outside them)
- Welcome cards, 1 auto role, honeypot, verification (click & web check)
- 3 server stats channels, 7-day growth chart
Premium
For active communities and support teams.
€2.48/mo
- 25 categories, unlimited panels & tags
- File attachments & searchable history
- Auto-close, webhooks, advanced support hours: refuse tickets, closed dates, breaks, manual switch, live panel status
- Custom welcome image, DM copy, up to 5 auto roles
- Verification hardening: Discord captcha, adaptive checks, quarantine & appeals, alt detection, country blocks
- 10 stats channels: boosts, role counts, joins, goals, ticket figures, support status; 30-day growth chart
- Team analytics & audit log
- Custom messages, embed colors, multi-language
- Unlimited ticket history
- No SUPREO watermark on messages
Whitelabel Bot
Add-on for PremiumRun everything under your own bot instead of SUPREO's — your name and avatar on every panel, ticket and DM.
- DM tickets: members message your bot, staff answer from a private channel or a separate support server
- Your bot's name, avatar and status — members never see SUPREO
- Hosted by us: create a bot in the Discord Developer Portal, paste its token, click Start
- No SUPREO branding anywhere — no logo, no link, no bot named SUPREO in your member list
- Same dashboard, same settings — nothing to set up twice
Frequently asked questions
Everything you need to know before adding SUPREO to your server.
What is a Discord ticket bot?
A Discord ticket bot — a support bot built around tickets — turns support requests into private, one-on-one conversations instead of a noisy public channel. A member clicks a button on a ticket panel (or DMs the bot), and SUPREO opens a private channel with your staff, keeps a transcript, and closes it when the issue is resolved.
How do I set up SUPREO on my Discord server?
Invite the bot to your server, sign in to the dashboard with Discord, then create a ticket panel: pick its categories, the staff role that handles them, and the Discord category new tickets are opened in. Post the panel to a channel and you are live — most servers finish in under five minutes.
Is SUPREO free?
Yes. The free plan covers five ticket panels, transcripts, staff roles, satisfaction ratings, internal notes, and the full dashboard. Premium (€2.48 per month) lifts the limits and adds auto-close, support hours, team analytics, webhooks, and unlimited ticket history. DM tickets come with the Whitelabel Bot add-on, since they run on your own bot.
Can members open tickets by DM, like a modmail bot?
Yes. DM tickets work like a modmail bot: a member messages the bot directly and the conversation is relayed into a private staff channel — useful for reports and anything a member would not want to raise in public. The staff side can even live in a separate support server. Because the member is messaging your bot, DM tickets need the Whitelabel Bot add-on on top of Premium.
Can I run the bot under my own name and avatar?
Yes, with the Whitelabel add-on. You supply your own Discord bot token and SUPREO runs it for you, so your community only ever sees your brand.
Are ticket transcripts saved?
Every ticket is logged with its full transcript, who handled it, and how long it took. Open and close events can also be pushed to a webhook, and staff can leave private internal notes that are never shown to the person who opened the ticket.
Where do I get help with SUPREO?
Join the SUPREO support server on Discord — the fastest way to get an answer, report a bug, or ask for a feature. You can also email contact@supreo.xyz if you would rather not use Discord.
How is SUPREO different from Ticket Tool?
SUPREO covers the same ticketing basics and adds the things support teams ask for next: per-agent analytics with first-reply times, canned responses, support hours, satisfaction ratings, DM tickets, and a modern dashboard — at a lower price than most premium tiers.
Ready to tame your support?
Set up SUPREO in minutes and give your community the support it deserves.
Free to start · No credit card required