Getting started
Commands
Every slash command SUPREO adds to your server, who can use it, and what it does.
SUPREO is configured on the dashboard; the commands are for the day-to-day, in Discord. Type / in any channel to see them. A command that is hidden from someone lacks the Discord permission listed below — you can change who sees each command in Server Settings → Integrations → SUPREO.
For members
| Command | What it does |
|---|---|
/report member reason | Reports a member to the staff. Right-click a message or a member → Apps → Report does the same. See Reports. |
/mytickets | Your open tickets in this server, with a link to each channel — or, for DM tickets, a reminder to continue in your DMs. Closed tickets and their transcripts are on the dashboard under My tickets. |
For staff
Needs Manage Messages, and only works inside a ticket channel unless said otherwise.
| Command | What it does |
|---|---|
/ticket close [reason] | Closes the ticket, like the Close button. The reason is shown to the member in the close message. |
/ticket reply message [fichier] | Sends a reply, optionally with a file. Mostly for DM tickets, where the member does not read the channel. |
/ticket alert | Get mentioned when the member writes again — the Notify me button. Run it again to stop. |
/ticket request type [message] [max_files] | Asks the member for a file, a link, or either, with a Send button. See Asking for a file or link. |
/ticket priority level | Sets the priority: low, normal, high or urgent. |
/ticket add user | Adds a member to the ticket — the Members button. See Adding members. |
/ticket remove user | Takes an added member off the ticket. |
/ticket reopen id | Reopens a closed ticket from its id (shown in the close message and in Ticket History). Works anywhere in the server. |
/ticket openers [period] [panel] [category] [include_open] | Lists the members who opened tickets in a period, most tickets first — the dashboard's Openers list (Ticket History). Server managers only; works anywhere in the server. Premium: filter by panel or category, any period, and the full list as a CSV file. Free: the last 7 days. |
/ticket management rename nom | Renames the ticket channel. |
/ticket move category [reason] | Moves the ticket channel to another Discord category. The reason is kept as an internal note. |
/ticket tags list | Lists the canned responses. |
/ticket tags show name | Shows one, only to you. |
/ticket tags send name | Sends one into the ticket, filled in for this member. |
/ticket note add text | Adds an internal note to the ticket. Notes are never shown to the member. |
/ticket note list | Lists the notes on this ticket. |
/ticket note remove number | Removes a note by its number. |
/ticket blacklist add user [reason] [panel] [category] [duration] | Blocks a user from opening tickets, permanently or for a duration (1 hour to 90 days). The reason is for staff only. With a panel (and optionally one of its category), only that panel or category (Premium). Works anywhere in the server. |
/ticket blacklist remove user [panel] [category] | Lifts that panel or category block, or every block of the user when no panel is given. |
/ticket blacklist list | Shows the blocked users, with their reasons and when timed blocks end. |
For moderators
Each needs the Discord permission of its sanction, or a place in the admin or moderator group on the Roles page. Everything a sanction does is kept in the server's record. See Sanctions.
| Command | What it does |
|---|---|
/warn, /timeout, /untimeout | Warn, time out (up to 28 days), lift a timeout. |
/kick, /softban | Remove a member; a softban also deletes their recent messages. |
/ban, /tempban, /unban | Ban (also by ID), ban for a while, lift a ban. |
/purge count [member] | Delete up to 100 recent messages in the channel. |
/slowmode delay [channel] | Slow a channel down. |
/sanctions list, info, reason, revoke | A member's record; one case; change a case's reason; lift or cancel a case. |
/lockdown on [reason] [channel], /lockdown off | Stop @everyone from writing, server-wide or in one channel, and undo it exactly. See Anti-raid and lockdown. |
/raidmode on, off, status | Raid mode by hand: newcomers are turned away until it ends. |
/modview member | Everything about one member: sanctions, reports, appeals, tickets, verification. Also right-click → Moderation record. |
| Right-click a member → Apps → Sanction | Pick a sanction from a menu instead of typing. |
For managers
Need Manage Server.
| Command | What it does |
|---|---|
/setup | A checklist of what is still missing to run tickets — the bot, the category, a panel, a posted panel — with a link to the right dashboard page. |
/support open | Opens support by hand, until the schedule would next change. See Support hours. |
/support close | Closes support by hand, the same way. |
/support auto | Back to the weekly schedule. |
/verify member | Verifies a member by hand — gives the verified roles, removes the unverified ones, and logs it. See Verification. |
There is no /ticket open command on purpose: members open tickets from the panel, so every ticket carries a category, the right ping and the answers to your questions.