Getting started
Commands
Every slash command SUPREO adds to your server, who can use it, and what it does.
SUPREO is configured on the dashboard; the commands are for the day-to-day, in Discord. Type / in any channel to see them. A command that is hidden from someone lacks the Discord permission listed below — you can change who sees each command in Server Settings → Integrations → SUPREO.
For members
| Command | What it does |
|---|---|
/mytickets | Your open tickets in this server, with a link to each channel — or, for DM tickets, a reminder to continue in your DMs. Closed tickets and their transcripts are on the dashboard under My tickets. |
For staff
Needs Manage Messages, and only works inside a ticket channel unless said otherwise.
| Command | What it does |
|---|---|
/ticket close | Closes the ticket, like the Close button. |
/ticket reply message [fichier] | Sends a reply, optionally with a file. Mostly for DM tickets, where the member does not read the channel. |
/ticket alert | Get mentioned when the member writes again — the Notify me button. Run it again to stop. |
/ticket priority level | Sets the priority: low, normal, high or urgent. |
/ticket reopen id | Reopens a closed ticket from its id (shown in the close message and in Ticket History). Works anywhere in the server. |
/ticket management rename nom | Renames the ticket channel. |
/ticket move category | Moves the ticket channel to another Discord category. |
/ticket tags list | Lists the canned responses. |
/ticket tags show name | Shows one, only to you. |
/ticket tags send name | Sends one into the ticket, filled in for this member. |
/ticket note add text | Adds an internal note to the ticket. Notes are never shown to the member. |
/ticket note list | Lists the notes on this ticket. |
/ticket note remove number | Removes a note by its number. |
/ticket blacklist add user | Blocks a user from opening tickets. Works anywhere in the server. |
/ticket blacklist remove user | Unblocks them. |
/ticket blacklist list | Shows the blocked users. |
For managers
Need Manage Server.
| Command | What it does |
|---|---|
/setup | A checklist of what is still missing to run tickets — the bot, the category, a panel, a posted panel — with a link to the right dashboard page. |
/support open | Opens support by hand, until the schedule would next change. See Support hours. |
/support close | Closes support by hand, the same way. |
/support auto | Back to the weekly schedule. |
/verify member | Verifies a member by hand — gives the verified roles, removes the unverified ones, and logs it. See Verification. |
There is no /ticket open command on purpose: members open tickets from the panel, so every ticket carries a category, the right ping and the answers to your questions.