Reference
Placeholders
Every variable you can write into a message, and what it is replaced with.
Placeholders are written in braces and replaced when the message is sent. They are only understood in the fields listed below; anywhere else they are sent as-is.
Ticket messages
In the close message (channel) and close message (DM) of Ticket setup.
| Placeholder | Becomes |
|---|---|
{userMention} | A mention of the member |
{userId} | Their user id |
{ticketId} | The ticket id (also used by /ticket reopen) |
{serverName} | The server name |
Canned responses
| Placeholder | Becomes |
|---|---|
{user} | A mention of the ticket opener |
{username} | Their username |
{agent} | The name of the staff member sending it |
{channel} | A mention of the ticket channel |
{ticket} | The ticket channel's name |
{server} | The server name |
Welcome card
In the title, the message, and the custom image's heading and line under the heading.
| Placeholder | Becomes |
|---|---|
{user} | A mention of the member |
{username} | Their name |
{server} | The server name |
{memberCount} | The member count after they joined |
DM reply header
In the reply header of DM appearance.
| Placeholder | Becomes |
|---|---|
{server} | The server name |
{role} | The replying staff member's highest role |
{username} | The replying staff member's name |
Verification panel
In the title, text and success message.
| Placeholder | Becomes |
|---|---|
{server} | The server name |
Server stats
In a counter's channel name.
| Placeholder | Becomes |
|---|---|
{value} | The counter's number |
A Custom text counter can use any of: {members} {humans} {bots} {channels} {roles} {age} {tickets_open} {boosts} {tier} {role_members} {joined_today} {joined_week} {goal} {tickets_week} {rating} {verif_pending} {support}.