Members & blocked users
See who has a ticket open right now, and stop specific users from opening any.
Do this on my dashboardMembers (sidebar → Community) is the short list of who is in contact with your team, and the blocklist.
Active tickets
Everyone with an open ticket, with a link to the conversation. Block next to a name closes the door for that user once their ticket is done.
Blocked users
A blocked user cannot open a ticket — from a panel or by DM. They are told so when they try. Add a user by their Discord user ID (17–20 digits: Settings → Advanced → Developer Mode, then right-click the user → Copy User ID), or from Discord with /ticket blacklist add. Their open tickets, if any, are not closed.
Add a reason if you like: the list shows it with who blocked them and when, and so does /ticket blacklist list. It is for staff only; the blocked user is never shown it. Unblocking removes it.
Timed blocks
Pick a duration next to the reason (1 hour to 90 days), or leave Permanent. When the time is up, the block lifts by itself within a minute, and the list shows when each timed block ends. /ticket blacklist add has the same duration option. It works for full blocks and for panel and category blocks.
Free servers can block 5 users; Premium has no limit. Changes take effect within a minute.
Blocking from one panel or category (Premium)
Instead of every ticket, pick a panel or one of its categories in the Blocked from menu next to the ID. The member can still open tickets everywhere else: when they pick that panel's menu, or that category, the bot tells them privately that they can't, and they can choose another category. From Discord: /ticket blacklist add user panel [category].
- A block on a whole panel replaces that member's category blocks on the same panel.
- DM tickets use the DM panel: a block on that panel stops the menu; a category block refuses that category when picked.
- The Panel and category blocks list shows each block with its reason, who set it and when. Lift removes that one block and leaves the others.
/ticket blacklist remove user panel [category]does the same; without a panel, it lifts every block of that member. - Only full blocks stop a member from being added to a ticket or sending reports.
- Without Premium, these blocks are kept but no longer applied; full blocks still are. Up to 200.
Blocking is for abuse of the ticket system itself. For spam bots, the honeypot acts before they reach a panel.